All the apps will work, and you can watch your recordings - your mini box connects to the main box. in Networking and WiFi Sunday; No Virgin Media Wall socket . Or if the other end of the white cable is in a more useful. Bit unsure of how to fix it - 5309810. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Hi , Thank you for your post and welcome to our community forums. I don’t have the virgin media socket in my wall MU54. We have the quickstart pack but sadly cannot get broadband set up and working. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. I could connect it in my house self install. com email address to different Virgin account. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Follow the instructions on screen to finish your setup. You can also check for a loose cable as not all properties have a socket. Vonage 2nd line. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. - 5156345I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Manage Your Account. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. . Socket should be on the underside. Re: No Virgin media wall socket. Hi there @vmcusto1, welcome to our forum and thanks for your post. Tuning in. I can only find the TV socket. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. A new secure password will be generated for you. on 22-10-2022 20:58. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. I'm a Very Insightful Person, I'm here to share knowledge. TV on the go. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I have tried to contact vm but I don’t have a landline number so they w. I'm a Very Insightful Person, I'm here to share knowledge. Wall socket. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. 0 hub but i have a small problem. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. I'm here to share knowledge, I don't work for Virgin Media. Learn more. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Joining in. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Plug the cables into the Hub. Go to virginmedia. Due to the nature of our network, connectivity can vary from property to property. If it is a loose cable only, you will need one of these to connect the Quickstart cable. This is designed to push over the existing screw connector the outlet has. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. Martin_N. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. We have tried plugging it into the only box we found it would fit but no luck. All the apps will work, and you can watch your recordings - your mini box connects to the main box. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. The box and cables may have been removed by the previous occupiers. No internet, unfortunately. 0 Kudos. . signed up and was given the option of self installation. You can also visit our page on how to book an engineer to learn more. If there are you can book an engineer online too. You’ll need an adapter to get your fibre landline service up and running. Bits and bytes. Virgin Phone Switchover. johiggins. A RJ45 connector to BT socket would not be the right connection unfortunately. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Virgin Media; My Virgin Media; Shop; Help;. I don't work for Virgin Media. . Superfast Broadband. I have gone through several videos and found that there should be wall socket inside your home. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Just joined. 24-03-2021 05:06 PM. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. We have the quickstart pack but sadly cannot get broadband set up and working. on 03-08-2020 18:05. Browse Virgin Media Virgin Media Community. You already have Virgin socket in the house. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. This is designed to push over the existing screw connector the outlet has. Sorry to hear that you're having issues with your installation at this time. The phone number doesn't connect you. Connect the Hub’s power cable with the blue tab. So, a 50 minute broadband, TV and phone. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Tudor. Will an engineer h. The phone number doesn't connect you. We have a virgin media wall socket. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. For a wires-free alternative, you could use a cordless phone setup. It is possible to re-enable the existing sockets with this CV21 upgrade. Some advice- New customer signing up before moving into new home. Community Natter. #12. Networking and WiFi. B&Q are running low on these however. Networking and WiFi. From there it is going into the white distribution amplifier. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Options. It is possible to re-enable the existing sockets with this CV21 upgrade. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. But I have the wrong wall socket to connect. Vonage 2nd line. All you need to do is contact Virgin Media and explain what the issue is. My Virgin Media App. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. on 27-10-2022 09:24. . What needs to be done is for the new Virgin Media CV21 connection. Getting started & FAQ. Phone. Re: Wall socket. Switched On. According to the address checker I can get FTTP. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Virgin Media; My Virgin Media. 26 April 2022. Stay safe online. . My order is p. I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. When I proceeded to set up my Hub 3 I quickly realised that. Options. Then. SpeedHi charleykate10 If you don't have the cabling then call the pre-installs team on 0800 052 1734 They are open 8:00am to 9:00pm Monday to - 5391208. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The UK isn’t the first country to make this move. on 21-02-2023 19:59. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Tech Chatter. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. You won't be able to convert as Virgin Media use a different infrastructure network to BT. I'm a Very Insightful Person, I'm here to share knowledge. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. . I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Manage Your Account. Hi I am having the same problem too. No virgin media wall socket in QuickStart,. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. We would like to show you a description here but the site won’t allow us. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . The wall socket I have within my home does not appear to be working. Tech Chatter. Manage Your Account. My Virgin Media App. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Networking and WiFi. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. My home burglar alarm is linked to the home telephone line too. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I don't see a Virgin Media Wall Socket anywhere in the house. which resolved the problem, surprise surprise!). Go to solution. Switched On Families. Networking and WiFiNo virgin media wall socket. Vonage 2nd line. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Once a SIM card is inserted it operates like a mobile broadband router. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Manage Your Account. Solved: Hello, ive tried calling and cant get through to book and engineer. Manage Your Account. Explain what needs to be done and book an engineer visit. If there is any old wiring or coaxial cable, this can be removed but possibly. I don't have a virgin media wall socket and this is stressing me out. Browse Virgin Media Virgin Media Community. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Stay safe online. I don't have a Virgin wall socket. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. There are two outputs from here (the two connectors that are close together on the white box). I can’t take it off by myself so I called 0800 953 9500. on 23-10-2022 13:36. Turn on and start the Box. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Learn more. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. 14-08-2023 16:02 - edited 14-08-2023 16:05. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. . Switch on your TV, then using your own TV remote press the Input, AV or Source button. Broadband Deals. I have been given other details for the account such as the account number/area code and. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. My Virgin Media App. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Virgin supplies Broadband using DOCSIS technology. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. Options. 1 [or 192. Browse Virgin Media Virgin Media Community. A Ti-Vo was installed in one of the upstairs bedrooms. The adaptor does not fit my wall socket. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. . No setup fee is available on all bundles, broadband & phone, and broadband only packages. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Learn more. This promotion means you won’t pay the usual setup fee of £35. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. My Virgin Media App. VM don't use fibre inside the property. VM don't send out the quick start kit unless there has previously been a VM connection in that property. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. on 22-10-2022 20:58. 2: Internet connection, via your homehub, for all online functions. Thank you for your response @andrewmonkie. . ago Sometimes you will get a random cable sticking out of a wall with no isolator. The other is marked TV, & this is used for TV & Broadband. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Networking and WiFi. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Virgin Media don’t do any Fibre connections to inside the house. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You may still need to pay an activation fee, but some deals will offer activation for free. These enter my house via an air brick/vent very close to. ThanksOn top of that, Virgin Media also offers a self-install option. Like the TV cable we have too. Tudor. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Or wait here a day or two for a VM Mod to pick this up. Problem solved? Click to. To order an adapter, simply click Ready to switch in the. I can only find the TV socket. Virgin Media; My Virgin Media; Shop;. japitts. You’ll also find straightforward tests that’ll check for faults on your own phone line. I’ve just been to the property but not sure these are the right sockets. ThanksIf so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Options. I'm sorry to hear you're having these. I wondered if I could ask the community some advice. Dave. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. Sorry to see that you have been having issues with connecting your equipment. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. I will only be using one wall socket, so the other socket will have no connections. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). Account - Mobile. 3: HDMI to your TV. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Account - Cable. Thank you for your response @andrewmonkie. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Manage Your Account. However, I have not received any emails re. VM don't use fibre inside the property. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. 0 Kudos. Virgin media wall socket in an unusable place. Browse Virgin Media Virgin Media Community. Security matters. Well I can't seem to find anything like that and the closest thing I can find is a. Go to Account settings, then Account details b. Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Security matters. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Connect everything. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Red light means a connection issue. I. Can anyone - 5437858. The Hub 3 has arrived but the broadband spli. How can I book a technician in QuickStart, set up and connections 10 hours ago Need wall socket in QuickStart, set up and connections 22 hours ago not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNew Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. I don't work for Virgin Media. Reply. Kit arrived today…no wall box so unable to install. Very Insightful. Browse Virgin Media Virgin Media Community. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Browse. A Ti-Vo was installed in one of the upstairs bedrooms. his tuner has RDS but its not picking up any radio station names for some reason. I’ve received my QuickStart package to find I do not have a compatible wall socket. . in Networking and WiFi yesterdayGo to solution. I recently applied and received the delivery for a virgin package of tv broadband. Ultrafast Broadband. Call the Pre-installation and delivery team on 0800 052 1734. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. 5. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. #12. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Browse Virgin Media Virgin Media Community. Hi folks looking for a little help from someone in the know. Browse Virgin Media Virgin. Or wait a day or two and a member of the Forum Team should. Tudor. All forum topics. But I have actually managed to get through to the technical team over chat. So whether it's technical issues, hub problems or you need support, we’ll help you with our. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Let us know if you'd like to go ahead with that. Virgin Media; My Virgin Media; Shop; Help;. Step 3 - Label the box – a letter came with the. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. A TV360 box requires 3 connections. Socket. Virgin Media; My Virgin Media; Shop; Help;. Broadband. We've taken the front of the box off and inside there is an isolator but nothing else. Can someone please help me! Thank you, Tom. Security matters. If you can set up using a Self-Install pack, but. Sign in to My Virgin Media a. Forum; Apps. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. It has two outputs on the left of the wall box. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Thank you. Virgin Media; My Virgin Media; Shop;. Re: Wall socket. --. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. Also there will be an external, often brown, omnibox. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. Account - Cable. There is an old openreach socket with a coax cable underneath, but in no way connected. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Browse Virgin Media Virgin Media Community. Jul 11, 2008. How to cancel your Virgin Media contract. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. The socket I can see is for BT. on 12-10-2022 15:38. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. See full list on itblogpros. You can workaround it simply without the need for a cable. Don’t turn on the Hub. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Virgin Media Community. Stay safe online. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I tried calling for an - 5370472. Wall Socket. Learn more. Speed 5. 00. I’ve just been to the property but not sure these are the right sockets. The existing cables will be screw-on (11 mm spanner or pliers required). So yes, following many takeovers, this is now your Virgin Media connection. The new Stream box will connect wirelessly to the internet. Explain what needs to be done and book an engineer visit. I don't work for Virgin Media. on 03-12-2022 10:08. I moved house with my family and we wanted to move to Virgin Media. Security matters. on 09-08-2023 11:24. My Virgin Media App. Yesterday I received a 'final demand for payment', stating that I owed some £32. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Virgin Media; My Virgin Media; Shop; Help;. My Virgin. 1. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Joining in Options. Solved: Previously, I had BT connection so I need a wall socket. - 5243559Sorry to hear of the difficulty you've faced when trying to find where to plug in the Virgin Media services - it certainly looks like a very complex set up created by the previous owner. Unplug the white. You can also check for a loose cable as not all properties have a socket. com. I have so far had no problems with the telephone service so had no further cause for complaint with Virgin Media. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). 0 Kudos Reply. Switched On Families. It might though take from a couple of days to a week to then get the tech visit. But. i opted for the self install, however on inspection we - 5180915.